Reduta Nieruchomosci has been providing professional property management and administration services in Krakow and the surrounding area for over 20 years. The company manages more than 200 buildings of housing communities, cooperatives and commercial premises.
The goal of the project was to refresh the existing website, adding a section with FAQs for new clients and a detailed description of the company's services.
2024
The main objectives in the implementation of the new website design for Redoubt were to highlight the company's many years and extensive experience. We achieved this effect with the help of several elements, primarily good and clear copywriting, as well as highlighting the most important figures with icons. We also added customer reviews (so-called social proof) to the site. All these elements help build the company's image as a professional business partner.
As for functional assumptions, we focused on simplicity of navigation, placement of a detailed company offer on the site, a simple contact form and FAQs answering all the most important customer questions.
On a daily basis, Reduta Nieruchomości serves nearly 7,000 clients - residents of housing communities and cooperatives. Such a multitude of clients requires constant telephone and email support.
We suggested optimizing at least some of these tasks. We asked the company's employees who have regular contact with customers to create a list of frequently asked questions.
Based on the list, we have created a FAQ section on the site with ready answers and downloads for new customers. This solution will significantly reduce the burden of repetitive inquiries for employees.
Paulina Frączek
Proxy, Reduta Nieruchomości Sp. z o.o.
